SYSTEM:
| Attempting to connect you with an operator... |
| SYSTEM: |
| Peter lawson has entered the conversation. |
| Peter lawson: |
| Hello, Bundle and Save with the Comcast Triple Play! It includes Digital Cable, High Speed Internet and Digital Phone. |
| Peter lawson: |
| Pleased to have you on chat. How are you doing today? |
| david: |
| hello, how can i receive the free cable box and 2 DTA boxes, i have a message saying "switching over to digital cable" |
| david: |
| do i pick them up or can they be shipped |
| Peter lawson: |
| Sure, I can assist you with that David. |
| Peter lawson: |
| May I know what are the services currently you have with Comcast ? |
| david: |
| the basic 100 channel analog service for TV, that's it |
| Peter lawson: |
| Thank you very much for that information David. |
| Peter lawson: |
| Do you have box with your cable in Comcast Services. |
| david: |
| no my tv is connected directly to the coaxial cable from the wall |
| Peter lawson: |
| Thank you very much for that information. |
| Peter lawson: |
| In order to locate the best promotions in your area, may I please have the address (including apartment or unit number if applicable) with zip code? |
| david: |
| no. i already have service and am a comcast customer, i just need the free digital converter boxes |
| Peter lawson: |
| Thank you very much for that information. |
| david: |
| you're welcome |
| Peter lawson: |
| Unfortunately you have reached the sales department, for further assistance in this matter please contact comcast customer service at 1-800-892-2253. |
| Peter lawson: |
| we are running great promotions for Internet & Phone |
| david: |
| Thank you very much for that information. |
| david: |
| is there someway i could speak to customer service online? i do not own a telephone |
| Peter lawson: |
| I apologize David , This is the only information I can provide you. |
| Peter lawson: |
| It's been a pleasure being able to assist you today. Thank you very much for visiting. Have a nice day. |
| david: |
| Good by Peter.i will miss you. |
| david: |
| Peter, are you still there? |
| Peter lawson: |
| It's been a pleasure being able to assist you today. Thank you very much for visiting. Have a nice day |
| david: |
| Peter is there some way that we can meet to discuss "great promotions for Internet & Phone" |
| Peter lawson: |
| I apologize David This is the only Information provide you. |
| Peter lawson: |
| It's been a pleasure being able to assist you today. Thank you very much for visiting. Have a nice day. |
| SYSTEM: |
| Peter lawson has left the conversation. |
| SYSTEM: |
| All operators have left the conversation. Conversation has ended! |
So as you can see that was the "only Information provide you."
I tried again but same result. Larry was no help at all.
SYSTEM:
| Attempting to connect you with an operator... |
| SYSTEM: |
| Larry Watson has entered the conversation. |
| Larry Watson: |
| Hello, Bundle and Save with the Comcast Triple Play! It includes Digital Cable, High Speed Internet and Digital Phone. |
| Larry Watson: |
| Pleased to have you on chat. How are you doing today? |
| david: |
| Hi. I am fine today. How are you Larry? |
| Larry Watson: |
| I am doing wonderful thank you for asking David. |
| Larry Watson: |
| How can I assist you today? |
| david: |
| Larry my cable signal is telling me that i need a "digital converter box" to be able to continue watching channels. Will you send a couple of those boxes to my house for me? |
| Larry Watson: |
| Sure, I can assist you with that David. |
| Larry Watson: |
| May I know what are the services currently you have with Comcast ? |
| david: |
| i have the basic 100 channel TV service |
| Larry Watson: |
| Do you have Box with your Cable David. |
| Larry Watson: |
| David are you there? |
| david: |
| yes Larry i'm still here. I do not have a cable box, my tv is hooked directly to the coaxial cable in the wall |
| Larry Watson: |
| Thank you very much for that information David. |
| Larry Watson: |
| We have wonderful promotions on basic digital cable packages that do not include premium channels. |
| Larry Watson: |
| In order to locate the best promotions in your area, may I please have the address (including apartment or unit number if applicable) with zip code? |
| david: |
| Larry i will give you my address and zip code ONLY if you ship me a couple of those free digital converter boxes. Deal? |
| Larry Watson: |
| David,In order to locate the best promotions in your area, may I please have the address (including apartment or unit number if applicable) with zip code? |
| david: |
| Larry i am already a "customer" i don't need any additional promotions. Even if you get me to sign up i will still need a digital converter box to see the channels. So how about you send me the boxes then i will call you back and sign up for all the promotions you got. |
| david: |
| Larry are you there? |
| Larry Watson: |
| Yes David but I need the address . |
| david: |
| Oh OK great. So after i give you my address you will ship the boxes? |
| Larry Watson: |
| Regardin new digital converter box 1-800-266-2278. |
| david: |
| Larry why can't you box up a couple and send them over to me? |
| Larry Watson: |
| In apologize for the inconvenience this is the only information that can be provided by our side for further assistance please contact 1-800-266-2278. |
| david: |
| Come on Larry, i know you got a couple laying around there in the office. Just throw a couple in a box, put 15 international stamps on them and ship them out to me. |
| Larry Watson: |
| Thanks for the Visiting have a nice day David. |
| Larry Watson: |
| It's been a pleasure being able to assist you today. Thank you very much for visiting. Have a nice day. |
| SYSTEM: |
| Larry Watson has left the conversation. |
| SYSTEM: |
| All operators have left the conversation. Conversation has ended! |
Needless to say, i still don't have a Digital Converter Box.
0 comments:
Post a Comment